Frequently Asked Questions

Choosing a Fireplace

The right fireplace depends on your property, heating requirements, style and budget. We'll discuss the options with you and, if required, carry out a home survey before making any recommendations.

Yes. Many gas, electric and wood-burning appliances can be installed without a traditional chimney using alternative flue systems. We'll advise on the options available for your property.

In many cases, yes. During a survey we'll assess your chimney, flue and the available space to determine whether a stove can be installed safely.

Yes. We design fireplaces, media walls and feature walls to suit individual homes. Every design is based on the available space, your requirements and the type of appliance being installed.

Surveys & Installation

Yes, a survey allows us to assess your property, confirm what's possible and identify any work required before installation.

We'll inspect the existing fireplace or proposed location, assess the chimney or flue where relevant, take measurements and discuss the options with you.

This depends on the type of installation. Some projects can be completed within a day, while larger bespoke installations may take longer. We'll provide an estimated timescale before work begins.

All gas work is completed by Gas Safe registered engineers. Solid fuel installations are carried out by OFTEC qualified engineers, supported by experienced electricians, plasterers, joiners and other trades where required.

Every installation is different, but we aim to keep disruption to a minimum and leave your home clean and tidy once work is complete.

Servicing & Maintenance

Most manufacturers recommend annual servicing. Regular maintenance helps ensure your appliance continues to operate safely and efficiently.

Yes. Annual servicing typically includes chimney sweeping, cleaning the appliance and checking seals and components.

Yes. We service and maintain many fireplaces, stoves and gas boilers regardless of who originally installed them.

Yes. We provide chimney sweeping as part of routine maintenance for wood-burning and multi-fuel appliances.

Yes. We carry out fault finding and repairs where possible. If replacement parts are required, we'll advise you before any work is undertaken.

Safety & Certification

Annual servicing is recommended. If you're a landlord, annual gas safety checks are a legal requirement for gas appliances provided to tenants.

Yes. Our Gas Safe registered engineers carry out landlord gas safety inspections and issue the appropriate certification.

A chimney liner may be required if the existing flue is damaged, unsuitable for the appliance being installed or doesn't meet current requirements. We'll assess this during a survey or inspection.

General

No. We also offer a fitting and installation service if you have purchased your own fireplace.

We work across Harrogate, North Yorkshire and the surrounding areas. Please contact us if you're unsure whether you're within our service area.

The first step is to get in touch. We'll discuss your project and, where appropriate, arrange a home survey before providing a quotation.

Book a survey

Thinking about a new fireplace, stove or media wall? Complete the form below and tell us a little about your project. You can upload photos of your home and any inspiration you've found, and one of our experienced team will arrange a free home survey to discuss your ideas and provide a tailored quotation.

Take your time to fill out the information below, the more information we have, the better prepared we can be.

Book an inspection

Our registered engineers provide safety inspections and certification for gas appliances, fireplaces, stoves and flues and boilers where required. We work with homeowners, landlords and businesses, providing certification following inspections, servicing and installations.

Please take the time to carefully fill out the form below, as the necessary information is required before we can get your property booked in for an inspection.

Book a service

We provide annual servicing and maintenance for gas fires, gas boilers, and chimneys. This includes annual servicing, chimney sweeping, chimney relining, repairs and fault finding as well as safety checks.

Whether we installed the appliance or not, we can assess its condition, carry out any necessary work and advise on any further maintenance that may be required. Please take the time to fill out this form, as we need all the necessary information before we can get you booked in.

Safety Certification

Our registered engineers provide safety inspections and certification for gas appliances, fireplaces, stoves and flues where required. We work with homeowners, landlords and businesses, providing certification following inspections, servicing and installations.

If you're unsure what certification is required for your property, we're happy to advise and arrange the appropriate inspection.

Servicing & Maintenance

We provide servicing and maintenance for gas fires, wood-burning stoves, fireplaces and boilers. This includes annual servicing, chimney sweeping, chimney relining, repairs and fault finding.

Whether we installed the appliance or not, we can assess its condition, carry out any necessary work and advise on any further maintenance that may be required.

Fireplace Installation

Every installation is completed by experienced, qualified engineers who understand the importance of doing the job properly. From wood-burning stoves and gas fires to electric fires and bespoke fireplaces, we take a considered approach to every project, with attention to detail at every stage.

Our OFTEC and Gas Safe registered engineers work alongside trusted tradespeople to ensure every installation is completed safely, professionally and with respect for your home.

Bespoke Design

From traditional fireplaces to contemporary media walls, we create tailored solutions for every home and every budget. After an initial consultation, we'll visit your property to carry out a detailed survey before designing a fireplace that's both practical and beautifully suited to your space.

When you're happy with the design, we'll take care of the rest.